PROTECTION OF PERSONAL DATA
Protection of personal data
The protection of your personal data is an essential part of our relationship, whether you are a customer or a user of our services and sites. This relationship is based on a principle of transparency aimed at respecting your privacy in accordance with the regulations in force in France and Europe, in particular in application of the Data Protection Act and the General Data Protection Regulation (GDPR), the “Regulation”.
This policy informs you about the categories of personal data we process, how we use it, the categories of recipients to whom we disclose it, as well as the rights you have.
What data do we collect?
CÔTÉ MAISON may collect personal data directly from you or indirectly via third parties. In accordance with the principle of minimisation, we only collect data that is necessary for the purposes for which they are processed.
The different categories of data collected during your subscription and as part of your use of our services or applications are as follows:
• Identification data (in particular surname, first name, customer number);
• Contact data (in particular postal or e-mail address);
• Connection data (including IP address of your computer, connection and usage logs);
• Financial data (means and payment history);
• Commercial data (list of products and services from which you benefit);
• Location data;
• Content data.
For what use?
Your personal data are collected and processed solely on the basis of the legal bases provided for by the Regulations:
In the context of the performance of a contract:
• Customer account management;
• Identification and authentication of the client or user;
• Communications with the customer (technical and commercial support);
• Management of pre-litigation, litigation and unpaid debts;
• Management of rights and requests to exercise the rights of individuals;
• Provision and operation of the services.
For the purposes of legitimate interests or, where applicable, on the basis of your consent:
• Fight against fraud and prevention of unpaid invoices;
• Enrichment and enhancement of the customer/prospect base;
• Provision of personalized recommendations based on usage analysis;
• Development of products and services of COTE MAISON or third parties and commercial prospecting;
• Organization of competitions;
• Realization of statistical studies, analyses and audience measurements.
We only keep your data for as long as necessary to fulfil the purposes mentioned above or to enable us to meet our legal obligations.
Personal data used for commercial prospecting purposes may be kept for a maximum period of five (5) years from the end of the commercial relationship.
To which recipients?
Your personal data may be processed by the authorized personnel of the group, partners or service providers of CÔTÉ MAISON. The use of these partners or service providers is necessary for the proper execution of the contract between you and CÔTÉ MAISON.
If these recipients are required to process your data outside the European Union, the transfers will be made in compliance with the Regulations.
How secure is your data?
We have defined technical and organisational measures to protect your data in an appropriate manner according to its nature, scope of processing and accessibility. This can be for example data encryption, access rights management, secure flows, …
The respect of the security and protection of your data is binding on all our employees as well as on our service providers.
About your rights
What are your rights?
You may request at any time access to the personal data concerning you, their rectification, their deletion (insofar as this does not prevent the proper performance of the contract or compliance with cote maison’s legal obligations) and the limitation of one or more particular processing of data concerning you, under the conditions provided for by the Regulations.
You also have the right to modify or withdraw, at any time, the consents you have granted us for the processing of your personal data.
You also have the right to object to the processing of your personal data and the right to their portability, under the conditions set by the Regulations.
Your personal data may be retained or deleted after your death in accordance with the Regulations. You have the right to instruct CÔTÉ MAISON to communicate this data to a third party that you have previously designated.
Modalities of exercise
You can exercise your rights at any time by visiting your personal space or via the contact form accessible by clicking here https://support.cotemaison.fr/hc/fr
You can also send a letter to:
Service customer – Personal data
9 rue de Clichy
You will then have to provide your surname, first name, as well as a copy of your identity document.
If you are not satisfied with our exchanges, you have the possibility to refer the matter to the Commission Nationale de l’Informatique et des Libertés (CNIL) at the following address: CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07.
Updating of transmitted data
It is important that the information you provide to us is accurate and up-to-date and that you inform us without delay of any significant changes concerning you.
To find out more about our Personal Data Protection Policy, you can contact the Data Protection Officer at the following address:
CÔTÉ MAISON – DPO
9 rue de Clichy
This address cannot be used for the exercise of your rights (Please refer to the chapter “About your rights”).
We may change this personal data protection policy, which applies from 25 May 2018.